The Challenge

Transition into a remote work setup had splintered our connections and moved us to private workspaces. Biases and fatigue from using isolated channels on platforms like Microsoft Teams were evident amongst our teams and there was a need to reconnect people and facilitate knowledge sharing between experts and information seekers.

The Approach

To validate our hypothesis, we conducted comprehensive research involving:

• Various professions

• Different career levels

• Multiple locations

This approach ensured a thorough understanding of the problem space and user needs.

Key Insights

Our research revealed several critical findings:

• Employees were hesitant to ask questions in open forums

• Difficulty in identifying peers with specific expertise

• Intrinsic motivation within the community to help others

• Current methods of seeking and sharing knowledge were isolated

• Recurring queries often burdened a single person with multiple requests

Solutions

Based on our insights and prioritization, we developed an MVP with the following key features:

Personalized Feed

• Sort questions by trending, unanswered, and recently asked

• Filters based on followed tags and topics

Advanced Search

• Real-time filtering of possible duplicates based on keywords

• Prompt-based search features

Streamlined Question Posting

• Cues to help users create detailed queries

• Relevant tag selection for improved searchability

• Minimized clutter with exhaustive tag buckets

Optimized Answer Interface

• View posted questions, comments, answers, and related questions

• Commenting and answering features designed to minimize non-conclusive responses

User-Friendly Profile Management

• Lightweight profile format with minimal customization

• Easy notification preference management

Reward System

• Platform rewards for productive activity

• Post-MVP plans for event-based badges to encourage healthy participation